Sun - March 21, 2004

Busy Day!


Wow, having my 3 days off crammed into two makes for some busy, but fun days! Today I'm having lunch/dinner with Mom, Dad and Laurie. I'll also being doing my laundry. Then Mom and I are going to go see The Passion. Later that evening I'm going to visit Jon and Laura and the kids. Full Day!

On Monday it's not so busy, but just as full. I'm having lunch with Ben and then getting together with Jen to see a movie or two. Fun, Fun, Fun! :-)
Posted: 10:11 AM     Read More  

Sigh


So this woman comes to the counter tonight. Here is how it played out.

Me - "Hello! How can I help you?"
Woman - "I have a complaint!"
Me - "Ok, what can I do for you?"
Woman - "I was over there making black and white copies and I looked down after 20 or so and saw my total was over 20 dollars! Then I saw the sign that says This Machine Makes Color Copies 8.5x11 $.99 11x17 $1.99. It doesn't say that it ONLY makes color copies. There should be a sign or something!!!"
Me - Thinking to myself - "What a sign like This Machine Makes Color Copies 8.5x11 $.99 11x17 $1.99?"

I only charged her for black and white copies. I guess I felt sorry for her because she was stupid and rude and just plain mean. It would have been much easier for both of us if she had just said, "Hi, I feel kind of silly, but I didn't see the sign over there and I made my black and white copies on the color machine. Is there a way you could fix my charges?" I would have said, "Sure, we all make mistakes." And both our nights would have been better,
Posted: 04:30 AM     Read More  
Tue - March 2, 2004

Tips For shopping at s'okniK


Tip number one: If you require lots of attention, you might want to come in when there are lots of team-members there to assist you. If you know your order is going to take a long time and you see there is only one team-member working the front counter and only one working behind them, and you still feel the need to be the most important customer then just flippen leave.

Tip number two: Don't assume that your job is the only job in the world. Believe it or not, there were other customers that came in before you. They dropped off jobs that were just as important as yours. Really they did. Trust me.

Tip number three: If a s'okniK team-member tells you something won't work, just believe them and accept the fact that we have more experience in these matters. We really are here to help you. We really do see your job as very important to us and we want to do the best possible work for you. Really, those bottle caps that you glued to poster board will not laminate well, they will not laminate at all and will probably just break the laminator and ruin your bottle cap collection.

Tip number four: We are not out to get you. We are not conspiring against you. We are here to help you. We do want to make your presentation, your report, your poster or whatever the best possible quality.

Have a nice day.
Posted: 12:26 PM     Read More  
Sat - February 14, 2004

Work Wasn't Too Bad


Steady night. Aside from the occasional machine malfunction and being mistaken for one of our assistant managers, it was a good night.
Posted: 12:51 AM     Read More  

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