Sun - March 21, 2004

Sigh


So this woman comes to the counter tonight. Here is how it played out.

Me - "Hello! How can I help you?"
Woman - "I have a complaint!"
Me - "Ok, what can I do for you?"
Woman - "I was over there making black and white copies and I looked down after 20 or so and saw my total was over 20 dollars! Then I saw the sign that says This Machine Makes Color Copies 8.5x11 $.99 11x17 $1.99. It doesn't say that it ONLY makes color copies. There should be a sign or something!!!"
Me - Thinking to myself - "What a sign like This Machine Makes Color Copies 8.5x11 $.99 11x17 $1.99?"

I only charged her for black and white copies. I guess I felt sorry for her because she was stupid and rude and just plain mean. It would have been much easier for both of us if she had just said, "Hi, I feel kind of silly, but I didn't see the sign over there and I made my black and white copies on the color machine. Is there a way you could fix my charges?" I would have said, "Sure, we all make mistakes." And both our nights would have been better,
Posted: 04:30 AM      

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